avenger gold coast fishing charters other general 3

Terms and Conditions

avenger gold coast fishing charters other general 3

BOOKING & REFUND POLICY

  • A 50% deposit is required to secure a booking and no tentative bookings will be accepted

 

  • Full payment is required 24 hours prior to departure for all booked seats. Any outstanding balances are due for payment 24 hours before the charter leaves.

 

  • Bookings can be rescheduled provided the request is made 14 days prior to the booking.

 

  • Gift Voucher numbers must be given at the time of booking otherwise they will not be accepted.

 

  • Gift Vouchers expire 3 years from date of issue and cannot be extended

 

  • Gift Vouchers are not redeemable for cash or refundable under any circumstances. If your charter is cancelled due to weather, you can reschedule to another date.

 

  • Refunds can only be obtained from an Agent when aspects of the Safety and Weather policy apply and only after they have sought confirmation and authorisation from Avenger Fishing Charters.

 

  • All charters are subject to minimum (6) and maximum (10) numbers of passengers*

 

  • Any fishing rods, reels or equipment that are lost overboard or damaged in any way due to customer negligence must be paid for by the customer before leaving the boat

 

  • These terms and conditions apply to all bookings either directly with us or booked through an Agent

 

* Special note: Our vessel is surveyed for 12 passengers, please contact us directly to request for charter with up to 12 passengers


CANCELLATION POLICY

  • More than 14 days prior to booking:
    Any cancellations or changes requested with a minimum of 14 days’ notice are eligible for a full refund, credit or to reschedule. No fees apply.

 

  • Less than 14 days day prior to booking or ‘no shows’:
    If a cancellation is made less than 14 days prior to a booking, or the customer does not attend on the day (‘no show’), the customer will not be eligible for a refund or credit and gift cards will be redeemed/cancelled. Any outstanding monies will be charged in full.

 

  • Cancellation Communication:
    Cancellations must be made directly with Avenger Gold Coast Fishing Charters, by phone (0400 77 55 11) or email (info@avengerfishing.com.au). The customer is responsible for ensuring the cancellation has been received and responded to by Avenger Gold Coast Fishing Charters.

 

  • Minimum Operating Numbers:
    Avenger’s Gold Coast Fishing  Charters have a minimum operating number of 6 passengers. In the rare event the minimum has not been met, a cancellation email will be sent, and the customer will have the choice to reschedule or receive a refund and/or gift cards to be made valid again.

 

GIFT CARDS POLICY

  • Gift cards are non-refundable for cash or refundable under any circumstance.

 

  • If the customer is eligible for a rescheduled charter and has booked using a gift card/s, the associated gift card/s will be un-redeemed and remain valid until the original expiry date.

 

  • If the customer is not eligible for a reschedule, associated gift card/s will be redeemed/cancelled.

 

  • If a charter is cancelled by Avenger Fishing Charters due to weather, the gift cards will be made valid again until the original expiry date.

 


SAFETY AND WEATHER POLICY

  • Charters are not affected by rain, but strong winds and big swells may result in cancellation of a charter

 

  • Marine weather forecasts can change during the day and overnight. We will endeavour to inform you via text or phone and email if any decision to cancel a charter is made. Please ensure your phone is switched on.

 

  • Children under the age of 14 must be accompanied by an adult and become their responsibility whilst on board the boat.

 

  • Only wine and beer (in cans) are permitted to be taken and consumed on the boat in MODERATION. The skipper has the authority to ban drinking alcohol at any time to enable a safe boating situation to be maintained for all on board. If you breach this policy and an early return to shore results from unruly behaviour you will be liable for compensation to the other passengers on the boat. Private charters will not be entitled to any refund. Anyone who turns up to attend a charter inebriated or under the influence of drugs will not be allowed to board.